That subsequently changed to “within a couple of days.” “He says that it could be a ‘technicality’ or that it’s possible that the content may have changed, but that it should not have changed for me since I already purchased it,” writes Rick.Ĭustomer service first promised to have someone call him back within a few hours. On Twitter, the company’s response bots told him to call customer service, where no one could explain what was going on. His attempts to get a solution from Amazon were frustrating. Rick likened it to buying a full CD off iTunes only to have Apple decide at some later date to remove half the songs, “Or if you bought a short story collection on Amazon Kindle, and half of the stories were removed.” Then last week, they went to watch the video only to have it end abruptly after the Grinch credits rolled:Īdditionally, as you might notice in the looped GIF above, the Amazon screen that shows up after the video ends is only for the Grinch, not for the double feature that had actually been purchased. Seuss tales were part of the same single stream Grinch comes first, immediately followed by Horton, and some bonus features for a total running time of about 80 minutes. When watched online, the two classic animated Dr. What you don’t expect is for half of a video you buy to suddenly disappear without explanation.įor months, Consumerist reader Rick and his 3-year-old enjoyed the digital double feature of How the Grinch Stole Christmas and Horton Hears a Who!. There are even caveats in the Amazon terms of service that videos you purchase from Amazon may vanish from your online library - and there’s nothing you can do about it. 6.8.16 3:58 PM EDT By Chris Morran it go? amazon streaming video amazon video drmīy now, most of us are aware that videos come and go from Amazon’s streaming offerings that a movie available on Prime this month may be gone the next.
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